List To Ladle Support

Help with accounts, shared kitchens, sync, AI, notifications, subscriptions, privacy, and deletion.

Contact support

Include the email on your account, the device and browser you use, what you expected, what happened, and any error message. Do not send passwords, full payment-card numbers, Gemini API keys, or APNs device tokens.

Account and data deletion

You can initiate permanent account deletion on the website under Settings, then Account, or in the iOS app under More, Account and sessions, then Delete account. The deletion preview identifies sole-member kitchens that will be deleted, shared kitchens that will remain, and any shared kitchen whose ownership must be transferred first. Confirm with your current password and the word DELETE. Deleting the iOS app, signing out, or leaving a team does not delete the account.

For deletion help or a separate privacy-rights request, contact: support@wodsmith.com

Common questions

Why are my changes waiting to sync?

Keep the app open with a network connection. Confirm that the correct team is selected under More and that your role allows the change. Do not sign out or reinstall while local changes are still queued unless support asks you to.

Who can see a shared recipe or list?

Active members of the selected team can access team content according to their role. Team owners and administrators manage members and permissions in Settings on the web.

How do I delete an AI conversation?

Open the AI assistant conversation list and use the conversation delete control. Team usage records may remain for security, limits, accounting, and operational integrity.

How do I manage notifications?

In the iOS app, open More, then Push notifications. You can disable the registration for the current account there or revoke permission in iOS Settings.

How do I manage or cancel a subscription?

A team owner or administrator can manage a web subscription through the Stripe billing portal. App Store subscriptions can be managed from the iOS app or Apple subscription settings. Account deletion does not cancel an App Store subscription; cancel it with Apple separately to prevent future renewal.

Is AI advice guaranteed to be correct?

No. Check recipes, ingredient quantities, cooking temperatures, allergies, dietary needs, and assistant-proposed changes yourself. The assistant is not medical, nutritional, or food-safety advice.

Policies

Read the Privacy Policy and Terms of Service.